Privacy Policy

Effective Date: August 14, 2026

Rank One PM LLC (“Rank One,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Rank One PM LLC collects, uses, stores, and protects information provided by individuals who contact us regarding property management services, rental properties, leasing opportunities, resident services, or other business inquiries.

By contacting Rank One PM LLC through our website, telephone, text message, email, contact forms, or other communication channels, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name

• Telephone number

• Email address

• Mailing or property address

• Information about a property you own, manage, or are interested in

• Information you voluntarily provide regarding your property management needs

• Communications and correspondence between you and Rank One PM LLC

• Information submitted through website forms

• Information necessary to respond to your inquiry or provide requested services

We only request information that is reasonably necessary for legitimate business purposes, including responding to inquiries, providing property management services, communicating with owners, residents, applicants, vendors, and other authorized parties, and operating our business.

2. How We Use Your Information

Rank One PM LLC may use the information you provide to:

• Respond to your inquiries and requests

• Contact you regarding properties or property management services

• Provide and administer property management services

• Communicate with property owners, residents, applicants, vendors, and authorized representatives as necessary to conduct business

• Schedule appointments, inspections, tours, maintenance, or other property-related activities

• Maintain business records

• Improve our services and communications

• Respond to customer service requests

• Comply with applicable laws, regulations, legal processes, and governmental requests

• Protect the security and integrity of our business systems

We do not sell your personal information.

3. We Do Not Share Your Information With Real Estate Brokers

Your information is not provided, sold, rented, leased, or otherwise shared with real estate brokers or agents for marketing, solicitation, lead generation, or referral purposes.

When you contact Rank One PM LLC, the personal information you provide is intended for Rank One's internal business use and for responding to your inquiry.

Rank One will not provide your name, telephone number, email address, property information, or other contact information to a real estate broker or agent for the purpose of allowing that broker or agent to solicit you.

We will only disclose information to another party when reasonably necessary to provide a service you have requested, operate our business, comply with applicable law, respond to a lawful legal process, or when you have expressly authorized such disclosure.

4. Service Providers and Business Operations

Rank One PM LLC may use trusted third-party service providers to operate portions of our business, such as secure cloud storage, email, telephone, text messaging, website hosting, customer relationship management, accounting, payment processing, property management software, and other business technology.

These providers may process information on our behalf solely for legitimate business purposes.

Where appropriate, we require service providers to maintain reasonable safeguards for personal information and to use such information only as necessary to provide the services for which they have been engaged.

Use of a third-party technology provider does not authorize that provider to sell your information or use your information for independent marketing purposes.

5. Telephone Calls and Text Messages

If you provide your telephone number to Rank One PM LLC, we may use that number to respond to your inquiry and communicate with you regarding your property, rental inquiry, property management services, appointments, applications, resident matters, or other business communications for which you have requested or authorized contact.

Where required by applicable law, Rank One will obtain appropriate consent before sending marketing or automated calls or text messages.

Consent to receive calls or text messages is not a condition of purchasing or obtaining any property management service.

Message and data rates may apply depending on your mobile carrier and service plan.

Message frequency may vary depending on the nature of your inquiry and communications.

You may revoke consent to receive marketing or other non-essential text messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, or another reasonable opt-out request.

You may also request that Rank One stop calling or texting you by contacting us directly.

Revoking consent to marketing communications will not prevent Rank One from sending communications that are necessary to provide services you have requested, administer an existing relationship, complete a transaction, or otherwise communicate where permitted or required by law.

Rank One maintains appropriate records relating to telephone and text communications as required by applicable law.

6. Do-Not-Call Requests

If you request that Rank One stop making telemarketing calls or sending marketing text messages to you, we will honor your request in accordance with applicable federal and New York law.

You may also register your telephone number with the National Do Not Call Registry.

Rank One will maintain its own internal do-not-call and opt-out records and will not knowingly make marketing calls or send marketing text messages contrary to a valid opt-out request, except where a communication is otherwise permitted or required by law.

New York law provides additional requirements regarding telemarketing, including entity-specific do-not-call procedures and restrictions concerning the sharing of customer contact information.

7. Information Security

Rank One PM LLC stores business and customer information using proprietary and/or secured business cloud-based systems and takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Our security practices may include access controls, authentication procedures, restricted employee access, secure cloud infrastructure, and other reasonable safeguards appropriate to the nature of the information maintained.

New York's SHIELD Act requires businesses maintaining covered private information of New York residents to develop, implement, and maintain reasonable safeguards for the security, confidentiality, and integrity of that information.

No electronic storage or transmission system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.

8. Data Retention

Rank One PM LLC retains personal information for as long as reasonably necessary to:

• Respond to inquiries

• Provide requested services

• Maintain business and transaction records

• Meet accounting, legal, regulatory, and contractual obligations

• Resolve disputes

• Enforce agreements

• Maintain appropriate records of communications and consent

When personal information is no longer reasonably necessary for legitimate business purposes, Rank One may securely delete, destroy, or anonymize it, subject to applicable legal and regulatory requirements.

9. Information Required by Law

Notwithstanding our commitment not to share your information with brokers or other third parties for marketing purposes, Rank One PM LLC may disclose information when reasonably necessary to:

• Comply with federal, state, or local law

• Respond to a valid subpoena, court order, or other legal process

• Respond to a governmental or regulatory request

• Protect the rights, property, or safety of Rank One, its clients, residents, employees, or others

• Prevent fraud, abuse, or unlawful activity

• Enforce our agreements or policies

Such disclosures are not considered a sale or marketing disclosure of your personal information.

10. No Sale of Personal Information

Rank One PM LLC does not sell personal information.

We do not sell, rent, lease, or exchange your name, telephone number, email address, property information, or other personal information for monetary compensation or for the purpose of generating third-party marketing leads.

11. Cookies and Website Information

Our website may use cookies, analytics, security tools, or similar technologies to operate the website, maintain security, understand website usage, and improve our services.

Third-party website technologies may collect technical information such as browser type, device information, IP address, pages visited, and approximate usage information.

Where applicable, you may be able to control certain cookies through your browser settings.

12. Children's Privacy

Our services are not directed toward children under the age of 13, and Rank One PM LLC does not knowingly collect personal information from children under 13 through its website.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

13. Your Privacy Choices

Depending on applicable law, you may have rights regarding the personal information we maintain about you, including the ability to:

• Request information regarding the personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of information where legally permitted

• Opt out of marketing communications

• Revoke consent for marketing calls or text messages

• Request that we stop contacting you for marketing purposes

Requests may be subject to verification and applicable legal exceptions.

14. Changes to This Privacy Policy

Rank One PM LLC may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or applicable regulations.

When we make material changes, we may update the “Effective Date” at the top of this policy and provide additional notice where required by law.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact Rank One PM LLC through the contact information provided on our website.

Rank One PM LLC

Privacy Inquiries:
robbie@r1pm.com

Business Address:
173 Huguenot St, Suite 200
New Rochelle, NY 10801
Telephone:

[INSERT BUSINESS TELEPHONE NUMBER]

Important Notice Regarding Communications

By submitting your telephone number or other contact information to Rank One PM LLC, you are requesting that Rank One be able to contact you regarding your inquiry or requested services.

Where applicable, any consent to receive marketing calls or text messages will be obtained separately through a clear and conspicuous disclosure at the point of collection.

Your information will not be provided to real estate brokers or agents for marketing or solicitation purposes without your express authorization.

This Privacy Policy does not constitute legal advice and should be reviewed by qualified New York counsel before publication, particularly with respect to the specific TCPA consent language used on your website, lead forms, and text-message opt-in process.